Terms of Business

Who you're contracting with

Docket is a trading name of PG Masonry Conservation Ltd, 64–66 Westwick Street, Norwich, NR2 4SZ. These terms apply whenever you order a document or a dashboard from Docket, and take effect once payment is made per the "Payment" section below.

What's included

Returning clients receive a discount on any Single Document or Full Package from their second job onward. Where a job would otherwise qualify for both the Multi‑Trade and Returning Client discounts, only the larger of the two applies, not both.

Everything is written from the brief you provide. If your brief is incomplete, we'll ask before drafting rather than guess — this may add a short delay while we wait for your answer.

Payment

Payment is taken when your brief is confirmed, before drafting begins — not on delivery. Prices are per the current pricing on the Docket website. PG Masonry Conservation Ltd is not currently VAT registered, so the price quoted is the full price — nothing is added on top. This is confirmed with you before payment is taken.

Cancellation and refunds: if you cancel before drafting has started, you'll receive a full refund. Once drafting has started, the fee is no longer refundable, since the work itself has been done — this is why we confirm scope with you before starting, not after.

Turnaround

We aim to turn around every job the same day the brief is confirmed. This isn't a guaranteed service level — Docket is written by one person, and if that person is on site elsewhere when your brief lands, delivery may land the next working day instead. You'll be told promptly if that's the case.

Revisions

Corrections during your initial review of a document are free and don't restart the turnaround clock — the point of that review is to catch anything that doesn't match how you actually work. A reissue requested later, for scope that's genuinely changed since delivery, is charged at the flat revision fee shown on the pricing page.

Responsibility for the finished document

You remain the duty holder for any RAMS, method statement or other document produced, however it was produced — this doesn't change because Docket wrote it. You're responsible for reviewing what's delivered and confirming it accurately reflects the work before it's signed, briefed to your team, or submitted anywhere.

Docket writes every document in good faith, from the brief provided and from real conservation trade experience, and will flag plainly if a job involves a method or material outside that experience rather than guess. Docket's liability for any single order is limited to the fee paid for that order.

Confidentiality

Nothing you send — building details, scope of works, client information — is published, shown to other clients, or reused as an example, on the Docket website or anywhere else, without asking you first.

Ownership

Once paid for, the finished document is yours to use, edit, and reissue as needed for the job it was written for.

Governing law

These terms are governed by the law of England and Wales.

Questions